Coffee with Coker
Episode 16: Improving Access to Care for Patients
- October 4, 2018
Brandt Jewell joins Mark to discuss improving access to care for patients which has many different interpretations. For their discussion, Mark and Brandt define patient access as the ability for patients to access care promptly, and how a provider practice manages patient touch points and schedules to coordinate service access and minimize wait times.
Mark and Brandt discuss how to improve access to care for patients by reducing patient wait times, better managing provider schedules and templates, and enhancing visit slot utilization.
They explain the primary challenges and common barriers when addressing patient access to care with a focus on why it is essential to improve.
Key Performance Indicators (KPIs)
- 3rd Next Available appointment by visit type (short/long and new patient/follow up)
- Visit slot utilization
- Un-booked hours/slots
- No-shows and cancelations
- Provider productivity (wRVUs and visit volumes)
- Provider time away from practice (true clinical FTE)
We welcome all feedback from our listeners. Please submit questions on any of the topics we discuss or questions about issues in which you have an interest. You can also provide recommendations on topics for future episodes.