Coffee with Coker
Episode 106: Developing a Data-Driven Culture
- September 1, 2022
Brandt Jewell joins Mark Reiboldt to explain the management principles for developing a data-driven culture. Brandt walks through examples of utilizing data to manage staff and engage providers as leaders, mentors, and champions with common group-level objectives.
Follow our feed in Apple Podcasts, Google Podcasts, Spotify, Audible, or your preferred podcast provider. Like what you hear? Leave a review!
We welcome all feedback from our listeners. Email us questions on any of the topics we discuss or questions about issues that interest you. You can also provide recommendations on matters for future episodes.
- Please email us: [email protected]
- Connect with us on LinkedIn: Coker Group Company Page
- Follow us on Twitter: @cokergroup
- Follow us on Instagram: @cokergroup
- Follow us on Facebook: @cokerconsulting
Data validation is essential to gain buy-in and consensus from all stakeholders, particularly providers. Sharing data with providers and staff establishes consistent communication and dissemination of information.
When developing a data-driven culture, you should:
- Simplify the data to focus on key metrics and actionable information
- Provide clear and actionable direction regarding how daily responsibilities of all roles can impact the metrics
- Communicate performance expectations to meet operational objectives
- Build realistic near and long-term goals
- Use consistent metrics across the group to avoid making exceptions
A strategic direction coupled with a shared vision, aligned incentives, operational support, and peer accountability through data and communication will develop a high-performing culture.
Click to listen to the episode.
Senior Vice PresidentContact