Coffee with Coker
Episode 106: Developing a Data-Driven Culture
- September 1, 2022
Brandt Jewell joins Mark Reiboldt to explain the management principles for developing a data-driven culture. Brandt walks through examples of utilizing data to manage staff and engage providers as leaders, mentors, and champions with common group-level objectives.
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Data validation is essential to gain buy-in and consensus from all stakeholders, particularly providers. Sharing data with providers and staff establishes consistent communication and dissemination of information.
When developing a data-driven culture, you should:
- Simplify the data to focus on key metrics and actionable information
- Provide clear and actionable direction regarding how daily responsibilities of all roles can impact the metrics
- Communicate performance expectations to meet operational objectives
- Build realistic near and long-term goals
- Use consistent metrics across the group to avoid making exceptions
A strategic direction coupled with a shared vision, aligned incentives, operational support, and peer accountability through data and communication will develop a high-performing culture.
Senior Vice PresidentContact