Coffee with Coker

Episode 100: How Could Artificial Intelligence Improve the Patient Experience?

• April 21, 2022

Jeffery Daigrepont interviews Dr. Neil Baum, an early pioneer in the healthcare IT industry. They discuss patient care ethics and how artificial intelligence impacts the provider-patient dynamic.

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Episode Synopsis

As healthcare technology has evolved, healthcare providers are spending less time focusing on the patient, and more time focusing on their computer or tablet screens. The rise of telemedicine has furthered that barrier, putting a screen between the provider and the patient and removing empathy from the patient visit.

For this reason, Dr. Baum and Jeffery believe artificial intelligence will never replace the provider-patient interaction. A patient entrusts a healthcare provider with sensitive, personal information, and in turn, the provider connects with the patient, providing personalized care.

In which instances do you think artificial intelligence could take over and improve the patient experience?

Extras

• Artificial Intelligence: Perhaps More Intelligent Than You Think!
• Is Information Technology a Competitive Necessity or a Competitive Advantage?
• Connect with Dr. Baum