Revenue Cycle Optimization

Uncover inefficiencies and implement sustainable improvements across your entire revenue cycle.

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When revenue lags, everything feels the strain—staffing decisions, strategic investments, and even patient care. In today’s environment, improving revenue cycle performance isn’t optional, it’s essential. At Coker, we partner with hospitals, health systems, and physician groups to evaluate their revenue cycle operations and implement targeted improvements that increase collections, reduce denials, and improve cash flow. Our approach combines deep expertise with actionable insight to help organizations optimize performance across every phase of the revenue cycle.

A Comprehensive, Collaborative Approach

We provide full revenue cycle assessments that span both macro-level operations and micro-level process detail. Our team evaluates front-end, mid-cycle, and back-end functions to identify root causes of inefficiencies—often hidden beneath otherwise 'healthy' metrics. We go beyond reports to understand what’s really happening, then help your team prioritize and implement changes that drive results.

💬 Healthy AR days don’t always mean you have a healthy revenue cycle. We look under the surface to identify the root causes others miss.

What We Assess

  • Revenue cycle management structure and workflows
  • Clinic management structure and team alignment
  • Patient access functions: scheduling, registration, eligibility, financial clearance, and authorizations
  • Patient visit functions: check-in/check-out, collections, and financial counseling
  • Post-service functions: charge capture, coding, and claims submission
  • Denial and rejection management, remittance processing, and payment posting
  • Patient collections, statements, credits/refunds, and bad debt handling
  • Use and optimization of practice technology (PMS/EMR)
  • Charge description master (CDM) and fee schedule review
  • Credentialing, payer matrix, and compliance touchpoints

With more than 30 years of experience, Coker is one of the only independent advisory firms focused exclusively on healthcare. Our team brings real-world revenue cycle expertise from hospitals, physician groups, and integrated health systems.

What We Deliver

Our experienced advisors help your team uncover root causes, quantify lost revenue, and implement best-in-class solutions to reduce inefficiencies and increase revenue.

  • Thorough analysis of central business office and front-end clinic workflows
  • Benchmarks against best-in-class standards to identify performance gaps
  • Insights into charge capture lag, denials, inflated write-offs, and AR acceleration opportunities
  • Staffing reviews and role clarity assessments to improve span of control and accountability
  • Implementation support through action plans and change management guidance
  • Defined KPIs and dashboards to monitor ongoing progress and outcomes

💡 Case Study Highlight: Regional Health System Transformation

In a recent engagement with a Southeast regional health system, Coker partnered with leadership to optimize medical group operations and revenue cycle performance. The outcomes were transformative:

  • 21% net revenue growth
  • 25% increase in provider productivity
  • 39% improvement in operating margin
  • 27% rise in patient satisfaction scores

These results demonstrate how a comprehensive, data-informed approach to revenue cycle optimization can drive measurable performance gains across clinical, operational, and financial domains.

🔗 Read the full case study

Let’s Talk About What’s Possible

Let’s uncover where revenue is leaking—and where opportunities lie. Start with a discovery call to explore how our revenue cycle optimization services can help your organization achieve sustainable results.

👉 Contact us to schedule a discovery call.

Related Industry Insights & Resources

Positive outcomes are possible for you and your patients.

We approach every engagement with a results-driven mindset, leveraging our deep industry expertise and data-driven insights to develop strategies that drive meaningful, measurable improvements in performance.
Solutions We Offer
We partner with clients to navigate the dynamic challenges of managing a high-performing physician enterprise.

Performance Transformation

Transaction Advisory

Compliance Services