Coker Connection

Coker Connection is Coker’s premier monthly newsletter. It’s a great way to stay on top of the latest news going on in healthcare and always features two new articles by different Coker consultants. To view the most recent articles, they are included below for download.

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Front-End Patient Collections: Where the Rubber Meets the Road

By Jeff Gorke, Senior Vice President | Coker Group

The launch of 2018 initiates the annual “re-set” for patient deductibles. With the ongoing specter of greater patient out-of-pocket healthcare expense (via copays, coinsurance, deductibles, etc.), the need to engage patients on collections has reached a new urgency. Additionally, patients are now more empowered to “vote with their feet” because they are searching for both lower cost and better access.

Front-end (e.g., front-desk) patient collections are a small, but important, cog in the overall revenue cycle (RC) machine. However, it is seldom contemplated in the microcosm. That is, most people review the RC as charge capture, billing, collecting, and follow-up. However, front-end collections are both important and essential.

Read more.


Strategic Planning for Healthcare Systems and Practices

By Aimee Greeter, MPH, FACHE, Senior Vice President and Taylor Harrison, Staff Assosciate | Coker Group

In a healthcare environment currently experiencing changes in regulations, an evolving shift in the reimbursement paradigm, and a deluge of new technology, there are two camps of healthcare strategy. Some choose to sit back and wait, and others opt to tackle issues head-on by actively planning for the future of their organization. While considering some of the issues facing healthcare organizations may be somewhat daunting or may seem fruitless given the ever-changing nature of healthcare, we stress that proactively considering potential future challenges will set up your organization to face them when they inevitably come.

Strategic planning allows organizations to get a head start on preparing for changes that will affect them down the road, and it also allows them to step back and consider the overarching strategy currently driving their organization. Given that there are typically few if any employees in healthcare settings dedicated to strategy and growth, these concepts can get lost in the day-to-day minutia of running the organization or attending to patients.

Read more.


Past Coker Connection Newsletters

  • 2018 Updates to MACRA
  • Achieve Quality Improvement through IT Integration
  • The Dangers of an Unstable IT Infrastructure
  • Where’s the Value in Physician Practice Valuation
  • Practice Optimization: An Argument for Spending More
  • The Real Value of Executive Search
  • Four Areas to Incorporate in Your Hospital Service Line Strategic Planning
  • Long-Term Value Creation Through Effective Post-Merger Integration (And how football teams aren’t that different from hospitals pursing successful transaction strategies.)
  • Coding Compliance and wRVUs: What Lurks Beneath the Surface?
  • Coker IT Assessments: What’s Involved?
  • Relationship Status with Productivity-Based Compensation: It’s Complicated
  • Conflict Management and Successful Leadership
  • Coker ValuePathServices: Successfully Navigate the Path to Value
  • Revenue Cycle Management: It’s More Than You Think
  • Five Steps to Building a “MACRA Ready” Physician Compensation Plan
  • The Increasing Demands on Internal Recruitment Departments
  • Spring Is a Good Time to Clean Up Your Vendor Contracts
  • The Value of Clinical Documentation Improvement
  • Smoothing the Rough Spots in Patient Flow in Outpatient Practices
  • MACRA’s Medicare Part B Payments Under MIPS
  • Leadership Development and Succession Planning
  • Myth of the Median
  • Interim Management: Allow Your Organization Time to Find Expert Leadership
  • Cyber Security Lessons from 2016 and Trends for 2017


  • Information Technology: A Competitive Necessity or A Competitive Advantage?
  • Benchmarking to Perfection
  • The Effect of the Election on the Healthcare Industry
  • External Value-Based Incentives: What Should You Do With Them?
  • The Importance of Accurate Cost Accounting in Healthcare Delivery
  • A Reflection on Coding and Compliance Changes
  • Prepare Your Organization for Unexpected Leadership Gaps
  • Navigating the Documentation of Community Need
  • Creating Balance between Clinical Needs and Cyber Security Policies
  • Alignment Deal-Making: Keys to a Successful Transaction
  • MACRA and MIPS in Physician Practice Valuations
  • Identifying and Retaining Leadership Talent
  • MU will Soon be a MIPS – Why and What do you need to Know?
  • The First Step on the Road to Value: The Coker ValuePath Assessment
  • Harmony – MD
  • wRVUs: Are Yours Accurate
  • Credentialing: The First Step to Revenue
  • Developing a Physician Leadership Strategy
  • Too Little? Not Too Late!
  • Bridging the Gap from Fee-for-Service to Fee-for-Value (without Losing Your Mind)
  • Physician Documentation: My, How Times Have Changed!
  • A Strategic Systematic Approach to Community Health Needs Assessment (CHNA): A Living Plan for Your Community Health Improvement
  • Mitigating Organizational Stress
  • When and How to Convert to another EHR
  • Do M&A Deals Really Result in Long-Term Value Creation? Increasing Your Odds of Success