Coker Connection

Coker Connection is Coker’s premier monthly newsletter. It’s a great way to stay on top of the latest news going on in healthcare and always features two new articles by different Coker consultants. To view the most recent articles, they are included below for download.

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Relationship Status with Productivity-Based Compensation: It’s Complicated

By Matt Jensen, MBA, ASA, Senior Manager | Coker Group

Talk of the shift from volume to value is constantly in the air. The Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) is making it official. But with all this talk, many healthcare organizations are still going steady with wRVU-based productivity compensation, and for a good reason.

The healthcare community broadly accepts that physicians require performance incentives to maintain the viability of physician enterprises. To date, using wRVUs is one of the best measures to track and reward work effort. Further, wRVUs are payer-neutral, which appeals to physicians as protection from payer mix variation. It also appeals to many not-for-profit health systems as being consistent with their community-service mandate.

Read more.

Conflict Management and Successful Leadership

By Ron Strieker, Ph. D., Consultant | Coker Group

When coaching leaders in today’s busy and complex healthcare environment, issues of conflict are ever present. Healthcare leaders face situations ranging from patient care to operational cost and control. Conflict often occurs as these leaders manage this dynamic environment and/or lead change toward new horizons. Research shows that leaders who manage conflict effectively tend to be most successful. Conversely, those who handle conflict poorly tend to struggle, especially in the areas of team development and strategic implementation. Researchers found that collaboration and working effectively across functional boundaries is the key for senior managers to address change and manage conflict effectively (Wiess and Hughes, 2005).

Read more.


Past Coker Connection Newsletters

  • Relationship Status with Productivity-Based Compensation: It’s Complicated
  • Conflict Management and Successful Leadership
  • Coker ValuePathServices: Successfully Navigate the Path to Value
  • Revenue Cycle Management: It’s More Than You Think
  • Five Steps to Building a “MACRA Ready” Physician Compensation Plan
  • The Increasing Demands on Internal Recruitment Departments
  • Spring Is a Good Time to Clean Up Your Vendor Contracts
  • The Value of Clinical Documentation Improvement
  • Smoothing the Rough Spots in Patient Flow in Outpatient Practices
  • MACRA’s Medicare Part B Payments Under MIPS
  • Leadership Development and Succession Planning
  • Myth of the Median
  • Interim Management: Allow Your Organization Time to Find Expert Leadership
  • Cyber Security Lessons from 2016 and Trends for 2017


  • Information Technology: A Competitive Necessity or A Competitive Advantage?
  • Benchmarking to Perfection
  • The Effect of the Election on the Healthcare Industry
  • External Value-Based Incentives: What Should You Do With Them?
  • The Importance of Accurate Cost Accounting in Healthcare Delivery
  • A Reflection on Coding and Compliance Changes
  • Prepare Your Organization for Unexpected Leadership Gaps
  • Navigating the Documentation of Community Need
  • Creating Balance between Clinical Needs and Cyber Security Policies
  • Alignment Deal-Making: Keys to a Successful Transaction
  • MACRA and MIPS in Physician Practice Valuations
  • Identifying and Retaining Leadership Talent
  • MU will Soon be a MIPS – Why and What do you need to Know?
  • The First Step on the Road to Value: The Coker ValuePath Assessment
  • Harmony – MD
  • wRVUs: Are Yours Accurate
  • Credentialing: The First Step to Revenue
  • Developing a Physician Leadership Strategy
  • Too Little? Not Too Late!
  • Bridging the Gap from Fee-for-Service to Fee-for-Value (without Losing Your Mind)
  • Physician Documentation: My, How Times Have Changed!
  • A Strategic Systematic Approach to Community Health Needs Assessment (CHNA): A Living Plan for Your Community Health Improvement
  • Mitigating Organizational Stress
  • When and How to Convert to another EHR
  • Do M&A Deals Really Result in Long-Term Value Creation? Increasing Your Odds of Success